Entertainment For Lively Minds
Yesterday.......
Posted by marsonator on 9 July 2011 - 4:13am.
.......at the end of a meeting my boss said to me
"It's not enough to do a good job, you need to be seen to do a good job".
It happened rather quickly so it's only over the last few hours I reflected on this statement.
Can anyone help me interpret it ?
ps results are excellent in the job and I'm a regular bloke.
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I still get told the same thing
Every manager I've had in the last 26 years has given me the same 'advice'. My performance at work is considered excellent but I'm forever being told that I should 'raise my profile' or some other similar load of bobbins. Apparently it's not enough to be good at your job, you also need to be on first name terms with senior management as well. To me this is one step away from the kind of sucking up to the boss that happened in 70s sitcoms. I've always fought against playing the game in order to get on at work. I just want to do my job and take pride in doing it well.
A different perspective
Whenever possible I put talented people in front of the customer. Invariably it's an encounter that is fruitful for all parties. The customer marvels at the skills and abilities of the employee and appreciates the value of what they are paying for even more, the employee sees the value of what they do, free from the niggling doubt that praise is simply bullshit or a token gesture from "the boss" and my life is made easier because I know that my company has a greater chance of getting more work from that customer and therefore that employee has more chance of earning more and developing their abilities even further.
Being seen to do a good job is really about communicating effectively the value and benefit of what you do. But it is fundamentally dependent on both parties (employee and employer) seeing that value and benefit on the same terms. You can only achieve that common ground if the environment at work is conducive and if everyone in the company sees what they do in terms of benefitting the customer
The quick version is...
... "don't hide your light under a bushel" - it's one thing to be good at your job, it's another to have a reputation for being good at your job, even amongst those your don't directly work with (or for.)
This can manifest in many ways, and your mileage may vary on your comfort level of (say) e-mailing everyone when a project goes well, making sure everyone knows you volunteered to do a particular job, overtly taking credit for success (when it's due of course!) and so on.
Me, I'm more at the "heads down, just get on with it" end of the scale, and loathe schmoozing, but in my time have seen enough lesser-talented people get promoted over their abilities through their "office politics" skills to recognise when to step up, rather than shrink back...
Or, put yourself in your boss/manager's shoes - when the time comes to recommend you for a promotion and/or raise, wouldn't it be great if the people signing off knew who you are and how good you are in advance, rather than having to ask "Who?"
It depends ...
...on the kind of job you do.
Anyone who works in a remotely technical job knows that this is nonsense. When, say, the computers are running perfectly nobody says 'Wow! The IT department are doing a hell of a good job today!' The more problems you solve, and the better you solve them, the less anyone notices.
Get others to blow your trumpet
I think you're pretty much right there. Technical people tend to rely far more on colleagues and customers letting others know when they've done a good job. Perhaps its an ego thing. I don't like taking credit for other people's contribution so when the opportunity arises, I give them credit. It definitely works both ways. I was praising someone from our IS helpdesk only this week because not only had they fixed a problem quite quickly but had done so to fit in with my work requirements. Of course another reason for giving credit where its due is so that people don't think you can do something that you can't. It's like not lying on your cv, in a technical job, it'll come to haunt you sooner rather than later. I'm about to spend some of my weekend brushing up on a few programming bits and bond that I think I'm supposed to know about. I'd hate it if that was the norm.
I work in a power station
No one notices when we are running normally. (& rightly so)
Politics
Company politics are about perception, it's not enough apparently to get on with your job and do it well, you have to advertise that you're doing all and more that you can.
So in my job it's important when I achieve anything to let anybody else involved - in writing - what I've done and cc absolutely everybody they work for and I work for. I don't like doing it, but it makes my bosses very happy because it scores points everytime it's done.
You're not really doing it for yourself, you're doing it for your department, for your boss. It's all PR and pre-emptive striking, just in case your department comes under attack for any reason, there is a clear line of achievement and gold stars which can serve politically as a flak jacket.
I hate it personally, and am currently trying to avoid an unwanted promotion (position only, no money increase...meh)simply because it will put me right in the line of fire politically speaking.
*just look at the amount of 'war' language above, that should tell you how I think about company politics*
...
It's not enough to do a good job...
Sounds depressingly familiar. The kind of crap managers are trained to speak in order to 'motivate' their underlings. The mantra of the modern world. The truth is that nothing is ever 'enough.' Bollocks to to it, say I.
not motivation
I don't think it is meant to motivate - it sounds like advice. When I worked for a multi-national I thought it was a meritocracy. It believed it was. But managers are all human, which means part monkey (ok, ape) and none of us behave in purely rational ways. People become managers without much training (usually) and some never learn how to do the job at all. Some get there by accident, some by politics, some by sleeping their way there (both sexes). I don't know of a single company that is run perfectly as suggested by MBAs and HBR. So managers have to be treated as clients, not parents, and you manage them as well as being managed.
Everyone thinks that everyone else's job is easy - so you need to show your working (like at school). It is easier to go with the mob than stand out, so other managers need to rate you as highly as your direct boss. And resources go the most valuable bits, so you need to demonstrate why your bit is valuable - people will otherwise not think about it.
I certainly got this wrong, and so did my GLW in her multinational career. So I've worked for myself for 13 years. I would have done it differently if I had known how to. It is not about playing company politics, but it is about making sure that people understand the importance and difficulty of your job, and how well you are doing it. Otherwise they will take you for granted and your career will stall. Which may be fine - but then you are vulnerable to an idiot who thinks you are dispensible.
good luck
Well...
what do I know?
Ignore me
I'm a management consultant, so a purveyor of the sort of bollocks that you rightly deride. I don't like management speak bullshit, and yet it is my stock in trade.
Much of my life is saying variations of "you could try talking to your staff...."
No...
You're alright, Paul. :-)
What bothers me is that this stuff infects everything - it has crept into education, where I work, to the extent that you never feel that you are 'done,' and schools are rarely praised (by the DoE, by Ofsted, by pointy-elbowed parents) for getting it right. It is never enough.
I'm not a head, but I have NPQH so I'm qualified to be one - I had a bellyful of this stuff during my training too. But I'm sure that as a Word blogger you are the sane, rational, human face of this nonsense. Gotta make living, eh?
Well put
The role of a manager is the most artifical in business. No one starts or runs a business in order to create managers. It's the obvious thing to say but it's true: the only motivation that works is to lead by example. Unfortunately managers are often put into positions with job descriptions that are about enforcing a management-speak methodology (supported by reams of documentation, reporting cycles, audit trails and so on) that is based on what worked for the previous incumbents in the managerial role. That's often where the process of "doing real business" begins to stall because the methodology is primarily about keeping and monitoring the status quo in management terms rather than developing the right kidn of leadership in business terms.
The status quo should be an anaethma to any business that wants to succeed. But that's not the same as expecting delivery to impossible taregts or deadlines. In this inefficient situation the input of "underlings" will eventually become "never enough" simply because the methodology imposed by a succession of managers increasingly becomes divorced from the realities of what "doing business" actually requires with managers deluding themselves that because the methodology worked for managers before it must work now.
My GLW
Turned round a failing business unit. Whilst happy with the results, her bosses were unhappy that she did not do it the way they used to. The way that failed.... Doing the same things and expecting differenct results is both a sign of madness and very common.
Kudos For Your Boss
If your work is seen to be good then your boss looks good for having you in his team. He wants you to make -him- look good.
you would think...
however I have come across a number of managers who are threatened by having good staff, and spend a lot of effort making them look bad. Which of course is totally self defeating. But does not stop it happening.
David Ogilvy...
...the advertising man, said:
'If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a company of giants.'
Rubbish advice from managers
I lost something. This was in the days before computers. My manager (30 years my senior) walked past and asked what was up. I told him that I had lost something and now I can't find it.
The life changing advice he gave me was "Don't look where it should be, look where it shouldn't be!". I told him that doesn't narrow things down a whole lot. "But that's where it will be, son! Mark my words."
I loved the silliness of the advice and the tilted logic, and laughed - but he was deadly serious. When I did find the item, in a place where it shouldn't have been, he gave me a wee lecture on the merits of experience and to listen when senior people offer advice. He actually thought that his wisdom saved the day.
Busted
I would be lying if I said that this didn't apply to my own management approach. However, in fairness to myself - and I don't think I'm alone in this - there's a great deal of job satisfaction in helping people to shine, including a wider recognition of their talents and achievements.
How to be seen
to be doing your job...
...I've witnessed this at work.
It's always the the people who do things in the the least efficient but most noticeable way that seem to get on, walking around with lots of bits of paper looking important and faxing a reply to someone when they can email it.
Generate a paper trail to show just how productive you are. Apart from your internet usage no-one gives a monkey's about what's on your computer's hard drive. And never flinch at the chance to do a presentation. Even being a bit bolshie sometimes (don't take it too far, though) rather than meekly accepting whatever life and your bosses throw at you.
All complete bollix of course but it does keep you in the bosses' eye and off the list of the unnoticed that are the first to be dispensed with when times get tough...
Writing Software
If, like me, you write software, the contents of my hard drive are of great interest to my bosses. If the hard drive is empty, or it has code that doesn't do what's required of it on it then I'm stuffed. The paperwork, although essential for traceability, is almost incedental to what's on my hard drive (or at least the issued CD installation files).
Let me tell you something, Reggie,
I didn't get where I am today by just being a great boss, I've had to be seen to be a great boss.
I wouldn't hear that statement as advice, I'm afraid, I'd hear it as sad commentary on the bankruptcy of far too many organisational cultures in this country.
Both
I think it is both. It is a sad commentary, but if you want to get on (or even protect your job) it is practical advice to follow.
I would love a world where managers were rational, sensible, knowledgable, focused on the task and not their careers and petty vendettas, and treated their staff with encouragement and respect. Sadly it has not been my experience.
I failed to progress in a multinational career (in plastics) because (amongst other things) I could not play the game - even though I could see that there was one to play. So I work for myself with no boss but the bank manager and my overdraft. No political games, but the regular threat of losing the roof over my (and the family's) head.
I am now pretty unemployable because I have been my own boss so long.
Anyone can do the same (I'm not saying it will work).
I've been my own boss since 1999
It is the best and worst of both worlds. You get to play and win by your own rules but if you play and fail you lose everything. There's no scope for management speak, head-burying and a "them and us" attitude.
I find..
the problem with working for yourself is that the workers spend too long on the Word website rather than writing project reports, and the boss is totally unreasonable about deadlines and what can be done by when.
1st July 1998 was the start - so 13 years last week. Still neither lost everything nor got a big yacht of Marbella. Nearer the first than the latter.
Are you
me?
I became self employed on 30th March 1998.
And the only thing I regret is not having done it ten years earlier!
The inverse is also true
In certain sectors, you can secure a comfortably successful career by not doing your job as long as you're seen not to be doing your job. (I know. I was that man.) It's all about walking the walk. Or not.
Another reason
why you should make sure your boss knows exactly what you do is to prevent someone else to take the credit for your work.
I've had this happen to me before, I found out by chance at least a year too late that a colleague of mine was telling the boss that he was doing a number of things that I actually was taking care of.
It came to the surface when that guy went on holiday and my boss started informing me on how to do those tasks and I said that I already knew how because I'd been doing them every day for a very long time.
My boss almost didn't believe me at first.
A little later that same year I went on my holiday and when I came back three weeks later all of my colleagues ( even the one taking credit for my work ) ran up to me to hug me and welcome me back to work. I'm popular, but not that popular so I wondered what was going on.
Apparently the place had been in total chaos when I had been away. Our boss was furious and the guy who had been taking credit for just about everything I did had been enjoying the sensation of having a new arsehole installed by the boss...
Not long after my wages were raised.
True dat
but what if it's your immediate boss taking credit for your hard work/initiative? As has happened to me on more than one occasion.
Then...
...you're screwed! :)
That is a difficult situation, you can't risk exposing the boss as a liar if you could be stuck with him as your boss ( who now hates you ). And in a worst case scenario they will believe him and not you ( and now they all hate you ).
I guess the best you can hope for is that your excellent work will promote him to a place where you're rid of him and he has no longer anything directly to do with your work...
If he has any decency he will recommend you to take over his old position and all's well that ends well... :)
Roll up your sleeves
pull your ties slightly askew, put a pen behind your ear, fill your desk with papers and and voila ! You look busy
And don't forget
you don't have to know what you're supposed to be doing, you just have to look like you know what you're supposed to be doing. And to be busy doing something.
Purist or Pragmatist?
I've read about this distinction recently, in the way that people view work - either as an activity where good performance is recognised and rewarded for itself, or as a competition.
I don't think it's black and white and I'm certainly a mixture of the two, happy to compete for recognition for a job well done, but no interest in climbing the greasy pole and beating others to promotion.
However, I've seen so many people who are angry and frustrated at work and they are far more often purists than competitive pragmatists.
If you recognise that getting credit for what you do (or getting the job you want) is a game with unwritten rules by which others are playing, you can decide to
- play by the rules, whether you believe in them or not
- stick to your own values and find some sort of acceptance of the consequences
- stick to your own values and potentially end up cynical, depressed and feeling like an outsider
- get out!
If you don't like the idea of making sure others see you doing a good job, and you're OK with the outcome, that probably makes for a happy working life.
(That is, until redundancies loom, and you're not on everyone's list of "people we must keep", because too few people know you're doing a good job ...).
to the point
I think that is a great summary of the choices.
There is a fifth option
Try to change the rules by sticking to your own values and showing others that there's a better way to do things. It's a tactic I'm trying with some success at the moment. It does involve some sucking up, but for the greater good.
Good point
Change the rules is a shrewd tactic, if you've got the chance. Trouble is, you probably have to be a bit of a pragmatist to make that happen (as you acknowledge in your last sentence).
However, I'm a strong believer of "if you don't like something, get on the inside and change it, rather than moaning from the sidelines".
When I was a techie and fed up with the way we were treated, I moved into a career in HR in the same company (got the job by telling the HR Director all the things they were doing wrong in their dealings with the technical workforce).
Unfortunately, I then discovered that a lot of the problems were caused by not very competent technical managers ignoring HR policy, then blaming the problems on HR ...
...all my troubles seemed so far away.
sorry.
My own experience of self-employment..
is that the greasy pole of hierarchy has indeed fallen away, but the necessity of engaging and schmoozing most certainly hasn't. You do have to be seen to be doing a good job and you need to keep the customer satisfied on an ongoing basis, session to session in fact in adult education, thereby generating a good reputation and subsequent future business.
Soft skills are THE crucial factor.
Soft Skills
Knowing where to kick someone so it'll REALLY hurt.
(Copyright: G Khan Management Consultants)
If you work in any government, this is all that matters
The perception that you are doing important work, even if it is the most inane and pointless task you can imagine, is critical to convey. I can honestly say I have for years now done nothing to improve the human condition working from within the confines of the civil service, but this is considered 'success' if along the way I get someone of a higher classification to write a positive performance review.
I'm astonished
Really. Your experience of government is completely different to my own and of others that I know.
Two bits of advice...
...given to me by my mentor, way long ago, and they still are relevant today.
#1: "It's not how good you are at your job, it's how good your immediate boss (AKA line manager in todays speak) thinks you are at your job".
#2 "Never bullshit a bullshitter".
Sound advice.