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Tech help required

Bruised Mike's picture

I am having a shocker. First the hard disk dies on my computer.Let'snot talk about backup, right.

Now the reinstall of iTunes isdriving me crazy. 2 problems that all you techies out there may be able to help with.

1. I can't get inro the Music Store, which in tiurn means I can't get the Word podcast. Just vaguely blank tables appear, not like on the old computer at all.

2. I can't even download my own cds! There is something about bit rate not being compatible. Where do I change this?

Any help would be gratefully received.

0

Don't panic!

Even a dead hard disk can often yield up its data. Exactly how is it dead? Does it spin up at all?

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Vulpes Vulpes | 20 September 2009 - 7:49pm

HDD

It won't allow the computer to turn on and so retrieving data from it is impossible.

I have solved the iTunes Store problem, I have to type a subject into Search to get it going. I still cannot transfer CDs to the Library though, getting the incompatible bit rate message. Any kind souls able to offer guidance?

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Bruised Mike | 21 September 2009 - 6:27am

Have you tried putting the drive

in an external caddy and accessing it that way? (i.e. not using it as the boot drive).

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Vulpes Vulpes | 21 September 2009 - 10:39am

It's a laptop

so does that make a difference? And no one seems to be coming up with an answer to this "bit rate incompatible" message. I shall ask Mr Google right now to see if he knows.

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Bruised Mike | 21 September 2009 - 5:05pm

No difference at all.

You can still rip the bloody thing out, jam it in a caddy and access it as if it were just another drive. If you can get that far, you can batter it with data recovery software, and there's a good chance, if it spins up, that your files will be recoverable.

A little caddy for a 2 1/2 inch lappy drive will set you back about a tenner, and come with a USB lead. Plug the sucker in and have a go. Most of the recovery software worth trying can be acquired with a modicum of effort.

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Vulpes Vulpes | 21 September 2009 - 6:19pm

Strokes chin ...

I thought i'd come across most problems with iTunes but yours has beaten me. Google aside , i'd uninstall it and download again as it seems to be corrupted, especially if it was fine before your HDD failure.

Have you replaced the broken HDD ?

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ainsley009 | 20 September 2009 - 8:22pm

Stimpy is keeping quiet on the subject of backups

but his sitting here shaking his head sadly.

My one comment: It looks like you can get an external 500gb USB disk for around £50.

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stimpy | 21 September 2009 - 9:37am

and try Rebit software or a Rebit drive

which makes backing up idiot proof. And I'm a good test. Amazon sell them.

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Leedsboy | 21 September 2009 - 5:12pm

If you're running on OSX Leopard...

then the built in Time Machine will do it all for you. Just plug in your external HDD and you're done.

Seriously, if you're running Leopard, there's no excuse for not backing up.

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stimpy | 21 September 2009 - 5:25pm

Mmmmmmmm. Leopard.

Had a play with a Mac Book yesterday. I know what I'm getting when my current Windoze lappy dies.

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Vulpes Vulpes | 21 September 2009 - 6:22pm

You could always try Linux!

I got fed up with my laptop running like a dog with no legs on Vista and took the plunge with Ubuntu. Now I have a laptop that doesn't spend most of its life sitting at 100% CPU and as a bonus I got a load of disk space back that Vista was reserving for system restore points. I've even got Spotify running under Wine.

I still have a windoze desktop for iTunes and the FPO :-)

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GunsOfBrixton | 21 September 2009 - 9:39pm

I've got a dual boot box with Mandriva on it.

The Windoze boot is to good ol' XP.

I bought the FPO a new desktop last year, and it cam with Vista Business Edition. Oh dear. When I can find a spare afternoon (probably when the swine flu gets to me) I'll blitz the lot and put her back on XP too.

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Vulpes Vulpes | 22 September 2009 - 5:48pm

Yep

another £30 of value tucked into the "overpriced" Apple.

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Leedsboy | 21 September 2009 - 7:48pm

"Overpriced" Apple

Zzzzzzzzzzzz....
I use Windows (work) and Mac (choice).
I find it brilliant value. I chose to go over to Mac 3 years ago. I couldn't return to Windows.

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billyous | 21 September 2009 - 8:01pm

I wasn't being ironic

Timemachine is brilliant and it costs you £30 to replicate it on a PC with Rebit (which is brilliant as well).

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Leedsboy | 21 September 2009 - 9:18pm

I've had a bad experience with Time machine

Well, the external hard drive to be precise. They don't like being dropped from a great height....

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billyous | 21 September 2009 - 9:43pm

2.5 inch drives

are probably more robust than 3.5 inch and there are some that are more bomb proof than others. Stimpy will tell you (rightly) to run with 2 and keep them in different locations.

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Leedsboy | 21 September 2009 - 10:36pm

Rebit looks great

Shame it won't do external USB drives as that is where all my music, photos and documents are nowadays. Keep them all well away from your C: drive on a Windoze machine as you know you will inevitably have to wipe it clean at some point.

I am currently using acronis true image for backups which seems to work much better than ghost which I had before.

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GunsOfBrixton | 22 September 2009 - 7:06pm

The kit is very good value indeed, from what I've seen.

It's a pity Apple are farting about with the basics of the OS though (slack File Permissions behaviour on even the latest Snow Leopard release), as it makes me hesitate to make the change. Having said that, Windows is so prone to its own cruft, and emulation is now so good that there really isn't any compelling reason to stay with Microshaft for much longer.

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Vulpes Vulpes | 22 September 2009 - 5:53pm

If you want the podcast, you could...

get it direct from the feedburner feed
http://feeds2.feedburner.com/WordPodcast

I know that doesn't help with iTunes, though. Soz

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robram | 21 September 2009 - 9:42am
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