Entertainment For Lively Minds
I want my money back!
This Wednesday I went to see The Decemberists at Kentish Town Forum.
Never before in all my gig-going have I ever been driven to leave the auditorium, stride up to the box office and say "I want my money back".
Now in the band's defence, at this point, they were only about 1 minute into the rumbling, groaning Prelude. It was nothing to do with them.
My issue was with the venue owners - HMV. We had tickets for upstairs in the sit/stand section. However this was so oversold that all bench seats were full and all standing areas chockablock. Even standing on the step thoughtfully provided at the very back, we couldn't even see the lights at the top of the proscenium arch. (I am 5'9" = 175cm so pretty average) After 20 mins of being moved on by stewards every time we did find a line of sight, usually about 1" into a stairway, that was it for me and off I strode. I don't pay £19 plus booking fee to not A DAMN THING.
Never have I seen a more blatant application of the attitude "it doesn't matter how poor the audience experience is if we can sell a ticket".
To be fair to the Box Office manager, he defused us gently by getting us in downstairs- where, standing, we could see the top of the drummers kit and all the lights, with the odd lucky glimpse of the stagefront musicians- exactly what you expect at ground floor at a gig and therefore acceptable. Just strange that all those months ago when I bought the tix, the downstairs was already sold out. And even more bizarre, his explanation that "this type of gig with an older audience, they can be a bit... fuller. Which might be why the seats are all full." I'm not exactly sure who this insults, but its definitely someone.
The band were great but the night's enjoyment was undeniably dented by this at the beginning. Now I feel I have passed some sort of personal rubicon and will probably complain more readily in future (very un-English, that).
So I'm posting this to see others' opinions of venues exploiting the paying audience in such an unreasonable way, or people's own experience of exercising their "I want my money back" muscle.
(One other side note- I'm not sure how this blog part works and whether anyone else on the Word site will actually see it- but this whole thing has riled me sufficiently to leap into the 21st century and seek the views of the massive)
Malcolm
- More from malcolm.buckley.
- Login or register to post comments










Five foot nine!!!!
You're a giant. I haven't seen all the band at a stand-up show in years. Which makes me wonder - why does everyone play standing shows? When I wor a lad (*here we go*) you went to see Decemberist-type groups in seated venues like Hammersmith Odeon or the Rainbow. And you know what? You could see!
Excuse me
but in promoter parlance you were in "festival seating".
Yup. Standing. http://en.wikipedia.org/wiki/Seating
For those who couldn't see....
We had a rough experience seeing Fleetwood Mac at Earls Court a few years ago where I bought "limited premium" seats for my wife and myself. Aside from the fact that by limited meant about 3000 by the looks of it and despite paying over the odds, had to rely on the video screens as even standing, we couldn't see much of the stage which kind of spoiled the evening and the point of being there and was ripped off for good measure. I complained to Clear Channel and much protracted correspondence and they treat you with contempt if you don't complain at the time (the gig was sold out so where would we have been reseated?!)and also with double contempt for complaining. I've learned a lesson - choose the balcony/your seats very carefully! As for people with rucksacks, arms like windmills and being general idiots - like everyone else on this thread, I've seen them all. Especially some special idiots at the recent Mott the Hoople gigs where we were mystified why they bought tickets as they seemed intent on winding up everybody in front, around and behind them rather than enjoying the gig. Oh well.....
They looked great to me
But then again I'm 6' 3" so I love a standing gig. But I have to say, I thought the Coronet was a bit rough.
There but for the grace of God...
The GLW and I were first timers at the Forum, so I was expecting the upstairs arrangement to be more along the lines of "there are more or less enough seats for everyone, if everyone wants one, but if you prefer standing near the bar, please feel free". However, when so much of the seating is benches rather than individual seats, people tend not to be tidy in the way they organise themselves, even if there's loads of space. We were there a good twenty minutes before the Decemberists came on, but all the individual seats were taken, and we counted ourselves very lucky to find a bench with enough obvious space for the two of us, so I suspect we were close to finding ourselves in the same situation as the complainant. I'd probably have been compelled to do something similar.
(These days we tend to favour the seated areas of gigs, where such exist, out of deference to the diminutive (5' 4") frame of the GLW. Midlake at the Zodiac in Oxford in 2007 were the last straw, as I saw them, while she only heard them, from behind an audience who all appeared to be freakishly tall that night).
However, even accounting for people spreading themselves too wide (and I would take issue with the management blaming us more mature gig-goers for not having the same waist measurement as we did when we were seventeen...), I'd agree with the feeling that there were a lot more people than could ever be accommodated - or to be precise, comfortably accommodated in the stalls on Wednesday.
I'd also guess that if live ticket prices continue to rise steadily as a counterbalance to the loss of revenue from recorded music, people will feel more inclined to complain more loudly when the experience fails to live up to their expectations...
"We were there a good twenty minutes before..."
Given what we all know about the way sod's law works at gigs, isn't that actually cutting it a bit fine? I know you shouldn't have to get there an hour beforehand but the fact is that if you want to get into pole position that's what you have to do. I know it's wrong but there you are. (Not as bad as the guy I heard on the radio talking about having a ticket for the Egypt-Algeria game in Cairo. Although it was an evening kick-off he got there at 10 in the morning to make sure of his seat!)
It's interesting how different forms of going out demand different approaches. Before all seater football matches you used to have to get there at least an hour beforehand, knowing that movements in the crowd with the arrival of more people would result in your view being impeded. Nowadays people just turn up when the players are on the pitch. Club goers know that they will probably have to spend half an hour in the freezing cold before gaining entry. They just factor that in. Theatre goers, on the other hand, wouldn't accept it. I went to the National Theatre last weekend, had a cheap ticket in the very back row of the Olivier Theatre and I could see and hear perfectly. And it was comfortable.
I don't buy the idea that standing gigs have better atmosphere. I have been to plenty of seated shows that had more atmosphere than you could handle. (Van Morrison at the Rainbow on "It's Too Late To Stop Now" - does that sound subdued?) The only standing shows worth the money are those that take place in theatres where the floor is raked at such an angle that smurfs like me have a chance of seeing. This used to apply to converted cinemas.
Seems to me that the move to standing shows is down to three things:
1. They can get more people in.
2. It's supposed to be somehow more "authentic".
3. Because the audience are nearer it makes life easier for the band.
Nobody - not the tall people, not the promoter and certainly not the band -is thinking about the poor sods who are craning their necks to catch the occasional glimpse of the performers that they've paid to be entertained by.
Last night at yes
I had what, in middle age, is now my ideal seat - centre of front row in the balcony.
Looking down at the stalls, there was a large, very excited gentleman who stood up waving his arms, punching the air etc. Most of the time he was on his own, like a tree in the middle of a field. Behind him, like a centre parting were 2 or 3 rows of people craning their heads to either side of him, in order to see.
We've all been there, I think.
"Looking at the stalls, there was a large, very excited gent.."
Any money he was Middlerabbit..
It
was Rick XXXXing Wakeman.....
The Decemberists
Fortunately, at 6' 2" I'm tall enough to see most bands, and I did the decent thing at The Decemberists gig, by standing right at the back (lent against the back-wall). I like standing up at gigs, it adds to the atmosphere; and I usually try to let people in front of me if they're polite. From where I was standing, I couldn't see the seating arrangements upstairs, and it was the first time I'd been to the Forum.
However, as is the habit for most audience members, they're all in it for themselves. One lad, decided to spend a good ten minutes pressed up against me, with his backpack in front of him on the floor. I suffered in silence, but who takes a backpack to a gig? You have every right to complain Malcolm, and I'm just disappointed that your frustration otherwise hampered what I thought was an excellent gig.
I like a good standing gig
I went to see Gary Numan at Southampton Uni the other night (A genius due for reappraisal, in my opinion) and apart from the Wavey Davey a few rows in front, it was a great view. However:
1. There was a bloke in the audience wearing sunglasses.
2. Why do people wear wide brimmed hats to gigs?