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Anyone know anything about trains?

Glenbervie's picture

A few things about trains...

Last week, an organisation called East Coast took over the UK east coast mainline train service from National Express. National Express had contracted to pay the government something like £1.4 billion for the franchise over eight years but failed. Strangely, the previous company, GNER - who threw in the towel in 2006 - had contracted to pay the government £1.2 billion for the franchise over ten years, and failed. The new East Coast mob is government-owned so the service has basically been nationalised. It's a two year deal which dumps the problem on the laps of the DCameron and his transport minister in 2011... (I'm guessing they'll just sell off the franchise cheap?)

This weekend i did a marathon trip from Edinburgh to Shrewsbury (via Birmingham) where - web browsing - return tickets a few days in advance were first quoted around the £120 mark ... until i found that something called CrossCountry (who?) did £15.50 non-refundable singles Edin-Brum and Brum-Edin (so i made the whole trip for around £44-45 instead)... I travel on trains a reasonable amount, mostly within Scotland and occasionally to London but I had never heard of CrossCountry. (A Google search shows that they're a subsidiary of Arriva who took over some franchises from Virgin Trains and Central Trains in 2007 to create the CrossCountry 'brand'.) For info, CrossCountry was shit. Five hours from Edin to Brum with no buffet car, no wifi, and a cock-up on the carriages front leading to a shorter train than usual and people sitting on the floor in the spaces between carriages; my reservation going south was for carriage H. There was no carriage H. Okay it was cheap, what else can you expect with non-refundable singles that cost buttons? But had i been faced with paying 'full price' for that journey there would have been no contest between the train fare and hiring a small car for two days, even taking petrol into account and travelling in a four seat vehicle alone.

A year or two ago, I was on a train going to Aberdeen and a posse of Spanish students had some problem with the conductor. Turns out they bought senior citizen tickets on the web by accident (since the Spaniards were all around 18/19/20 they were clearly not trying to pull a fast one - just confused by the complexities of the system) and the conductor had to sting them collectively for something like £180 for four standard singles. Bang went their beer money for the weekend. Bang went their weekend actually.

A lot of people who use Scotrail trains are regular travellers/commuters who know what they're doing and what the fare should be. On any other train company service, the guard spends the few minutes before departure going through a litany of exclusions to the concept 'valid ticket', trying to get people off the train (before someone's granny with a CrossCountry ticket travelling to York gets on a National Express service "because it's going to York as well" and gets stung for an eye-watering standard single fare on top of her now useless, purchased ticket).

IF you're flexible, internet-savvy, able to put up with some discomfort and can buy in advance, you can do very well indeed out of the current national train service chaos, travelling long distances on the cheap. But god forbid you just turn up and buy a single, or have to commute at peak times (Edinburgh-Glasgow for example, annual season tickets start at £3,024).

And your point caller? Can't we just nationalise the trains again and get some consistency and coherence back into the services? Please? Wouldn't that make it better?

11

Grrr

Prices....urg. I was until earlier this year living in London but visiting family (the inlaws) in the West Country several times a year. The year I married my wife we were going back and forth to there once a month if not more. We never paid the same price twice, and on one emergency occasion the only available tickets for our journey worked out at £105 each.

The price for hiring a car for the weekend, including petrol worked out at £95 between us. No contest.

We see so much about cutting down on car journeys, but ever since then (4 years) we hired a car for any of our journeys and saved at least the price of the car hire. Plus we then had the freedom to move around at the other end without relying on other people or on more trains.

Now I live in the West Country, having moved after the birth of our child and the wife wanting to be near family, and I'm commuting to London. Season ticket is £7616. Now that works out at about £30 a day, which much cheaper than the normal return ticket, but still a huge amount of cash.

Luckily I work for a company that pays for 75% of it!

I'm also lucky that I get a seat, given that I'm quite a way down the line, but by the time the train arrives at Reading it's standing room only, which must really annoy season ticket holders at that point.

0
SimonL | 16 November 2009 - 3:19pm

just as well i don't work in an office

i swore out loud when i saw your season ticket price ...

0
Glenbervie | 16 November 2009 - 3:46pm

25%

Remember I only pay a quarter fare. But still it's a little ridiculous!

0
SimonL | 16 November 2009 - 3:52pm

£30 a day

for a round trip of some 200 miles (I'm guessing a little as West Country is not that specific) doesn't sound bad to me. Its a lot of money, but its a lot of journey. You would be hard pushed to do that in a car with depreciation, 4 services, probably a set of tires and 2 tanks of fuel a week.

0
Leedsboy | 16 November 2009 - 4:07pm

First Capital Connect

You should try commuting into London with the satanic First Capital Connect.

Turns out 50% of the service was drivers doing voluntary overtime. Due to a pay dispute the drivers have, quite rightly, refused to work overtime, so the service is reduced by half, resulting in over-crowding and delays.

At St Albans station last Thursday they had shut the station doors and were turning people away due to overcrowding.

1
Chimney Singing... | 16 November 2009 - 3:21pm

Capital Connect..........

WTF is that all about. Who the hell signed off a contract, nay, a FRANCHISE, to an organisation who cannot resource more than 50% of their timetabled and contracted services, without the need to resort to offering the workforce overtime.

That's just so frankly idiotic that it defies all rational thought.

Was this Byers?

0
Six Dog | 16 November 2009 - 4:46pm

It's a mess isn't it?

I used to happily travel pretty much everywhere by train but for the last few years I've limited myself to trips to London (from Newport) as it seems to be the only route that offers a reliable, consistent quality of service.

In defence of the train companies, they appear to have moved to some sort of yield-management pricing; similar to the airlines; so there are bargains to be had if you're willing to be flexible. The 'walk-up' rate for Newport-London is just under £250 return but, with advance booking and selection of the train it's possible to get it for a quarter of that.

This does of course bring all sorts of issues with tickets being valid on certain trains etc etc but no-one seems to have a problem with having to book airline tickets, do they?

You want total flexibility, you pay full price. You're willing to commit to a date/time, you get a cheaper rate.

0
stimpy | 16 November 2009 - 4:57pm

Privatisation

the issue is that Rail privatisation was carried out by the Tories in such a way that it was almost impossible for the rail network ever to be nationalised again (umpteen passenger carrying "franchises", separate ownership of the tracks, separate contracts for providing the rolling stock, doing the maintenance, cleaning, catering etc). While the tracks have been taken into semi-public ownership via Network Rail, the East Coast line is the first train operator to be taken back into public ownership.

The issue isn't really about private or public ownership - it's about investment. The current passenger franchises either receive a (reducing) level of public money to provide unprofitable services or have to pay a fixed dividend to the government based on assumed profits. Either way they have to reduce costs and because most of the franchises are relatively short (7-10 years) there is no incentive to plan for the long term (it takes 20+ years for investment in new trains, e.g. the Pendolinos that Virgin use, to payback).

So while I'm in no way defending the privatised train operators (many of whom are pretty crap) it's actually a system fundamentally designed to fail.

0
Humphrey Plugg | 16 November 2009 - 5:35pm

Isn't there now an EU directive that states

the tracks have to be under separate ownership to the trains?

(Caution: I don't really know what I'm talking about)

0
stimpy | 16 November 2009 - 5:56pm

I think

that they have to be separate organisations but they don't necessarily have to be owned by different people (so in the current example, the government can own Network Rail - the tracks and infrastructure - and East Coast Main Line - the train operations)

0
Humphrey Plugg | 16 November 2009 - 7:09pm

All about trains

In the UK they used to run well, but they no longer do.

They're late a lot. Weather and leaves can be a factor, but it's mainly to do with staff who can't be arsed getting out of their beds.

Trains are usually not terribly clean or litter free.

Food and drink on a train is never value for money. It is usually of sub-Macdonalds standard (when available), with a Ritzy price attached.

You can no longer smoke in trains.

Ticket pricing is of a complexity that would have Einstein tearing his hair out.

When travelling in a train, you will be subjected to a non-stop nagging tirade from automated messaging and the "helpful" guard.

Trains have quiet zones that are not actually quiet.

Train toilets are invariably disgusting.

Steam trains are brilliant!

0
Baskerville Old Face | 16 November 2009 - 6:13pm

The Quiet Carriage.

Isn't.

I've had countless grumpy stares, muttered obscenities and tutting from inconsiderate, illiterate or ill mannered morons who either don't or can't read the signs or willfully ignore them anyway.

My most memorable intervention was to ask a table full of suited types to shut-the-heck up after a loud conversation in full-on business bollocks mode continued all the way from Paddington to beyond Reading. Once I realised I was stuck with them for at least another stage of the journey I could not contain my irritation any longer.

One of the culprits was the CEO of First (aka Last) Great (aka Crap) Western.

As for Mobile Phones in the Quiet Carriage, the operating companies should be using jammers. Simple as that. You want to use your phone? Fine. Fuck off to another carriage.

0
Vulpes Vulpes | 16 November 2009 - 6:38pm

Interestingly, FGW don't forbid talking in the quiet carriage

but they do ask that you do it quietly.

According to their website:

•Use mobile phones in the vestibule and not in the carriage and keep them on silent throughout the journey.
•Do not listen to personal stereos or other electronic equipment such as portable DVD players.
•Keep all other electronic equipment such as laptops and portable games consoles on silent.
•Talk quietly when talking to other passengers.

0
stimpy | 16 November 2009 - 6:45pm

"you will be subjected to a non-stop nagging tirade ...

... from automated messaging" - now that I've given up on the trains, I'd completely forgotten just how annoying that was:

- every single stop, the same message about minding the gap
- the same "safety notice" reminder,
- the constant reference to "customers" (as if it had somehow become non-PC to call us passengers?),
- and worst of all the automated "we apologise for the delay to this service" - how insincere is that? The driver / guard / whoever couldn't be bothered to click on the icrophone and say it himself? (I know it wasn't his fault the train was held up, it would just be nice to think that someone human was aware of our delay).

Oh, and when your train arrived late, the "helpful" Glasgow Central staff would still force you to queue up and add a few more minutes delay to your journey to check that you'd paid the proper price for the privilege of their sub-standard service.

Except it doesn't sound like it's sub-standard at all, just the same bloody train experience everywhere else in the UK.

(Funny how this topic turns one into a rant-machine?)

0
Douglas | 16 November 2009 - 9:45pm

With one or two exceptions

Train travel in the UK is a vision of purgatory. But the Gatwick and Heathrow Expresses are actually a pleasure to use. The Eurostar is wonderful - and it takes you to a place where train travel is efficient, clean and cheap - France.

0
Rufus T Firefly | 16 November 2009 - 6:18pm

Cross Country

I remember when the route was owned by Richard Branson and he brought in those short voyager trains & you wonder why there is overcrowding. Train travel is expensive and I'm afraid nationalising it wont make it cheaper cos ultimately the government of the day control the variables which set fares i.e the franchises and the fare calculation mechanisms. A franchise is just a service delivery mechanism - whether it is state or government owned. Just wait and see if the newly nationalised east coast franchise cuts its fares - dont hold your breath!

Two other things annoy me: 1) the ability of the trade unions to hold the country to ransom by threatening/calling a strike and 2) railway drivers not having contracts which stipulate that they should be available to work on Sundays - after all we travel on Sundays - the railway companies/unions cant get this sorted.

PS wifi is a nice to have - not much good on a crowded train when you are standing ;0)

0
andrewdavidlong | 16 November 2009 - 6:26pm

This is one issue that REALLY gets my goat.

I don't give a toss who has what franchise, how much they paid for it, what the Tories did when they carved things up for their buddies to run, or how much it will cost the taxpayer to get rid of the debacle, we NEED a national rail infrastructure and it's too important to leave to a bunch of hideously overpaid 'talent' and their non-executive director chums.

I drive all over the south of England and Wales in pursuit of work, and the road system is beyond improvement; there are too many roads, too many cars and too much out-of-town expansion. In fact, unless there is some kind of sea change in our national development strategy, the second I can afford to I'm getting out of the country to somewhere less densely populated, and HMRC can go hang for my taxes.

So with roads beyond improvement, the railway system should be the mainstay of national public transport policy. And if the EU has said the tracks should be owned by an organisation other than the one running the trains on those tracks, they can go and shaft themselves too. Bollocks to the E effing U, the people running the rolling stock need to be the same people that are maintaining the lines; how else can they plan the evolution of more sophisticated rolling stock without being able to say when the lines will be capable of supporting it? FFS.

Commuting to London each day to work on the iPlayer project for the Beeb, I was paying £1250 a MONTH for my season ticket, mainly for three reasons: driving to and from London daily is ecologically and psychologically unsustainable, I had to travel in 'peak time' (aka when most people do) and I was obliged to travel First Class because I wanted to effing well be sure of getting an effing seat. Call that reasonable? I don't. It's a bloody disgrace.

/rant

0
Vulpes Vulpes | 16 November 2009 - 6:27pm

First Class guaranteeing a seat ?

About ten years ago, I was based in Scotland but travelling to the South of England for some projects. I got the first plane to Gatwick one morning, worked the day in London, then went to the station around 5pm to get the train to Alton, which was the venue for my next day's meeting. I had treated myself to a First Class train ticket on the advice of colleagues who had done the trip before as the regular compartments were always rammed.

I found the first class section - it consisted of bench seats facing each other, like you see in Dad's Army, maybe 4 a side.

I sat down, tired, and started reading The Glasgow Herald. A few minutes later, someone stood on my foot. I looked up to see that the First Class compartment was full, with several people standing. The gentlemen heading home to Hampshire were not that pleased that a Jock had stolen one of "their" seats - their harrumphing was quite loud. One of them complained that for the hundreds of pounds they were paying a month for the season ticket they should "bloody well be sure of a bloody seat".

That was ten years ago and I couldn't imagine how people put up with it.

0
el hombre malo | 16 November 2009 - 6:39pm

Last Crap Western from Bristol TM to Paddington

goes through Chippenham at 06:25 am.

If you catch this train, on any class of ticket, you'll get a seat, no problem, every day. Anything a little later, forget it, all bets are off.

That's only true because it's very early in the journey and you've already had to get up at Sparrow's Fart to do the drive into Chippenham and pay APCOA some ghastly sum for leaving your car in a ludicrously narrow space on a pile of chippings for the day.

The pay-off is coming back, when as long as you catch nothing between the 16:30 and 18:30 from Paddington, and are prepared to sprint the length of the platform, you will get a seat all the way home.

Believe me, I've tried other strategies, but none of them deliver. So I accepted eventually that I had to work a significant chunk of each month to pay for my rail ticket for the rest of each month.

0
Vulpes Vulpes | 16 November 2009 - 6:54pm

This is my journey

although I'm walking distance from the station. Most days you can get a seat right up until 755am.

And the 4 o'clock home if you get on before 3.45pm you get a seat. After that forget it. (Platform 8 from about 3.30pm!!

0
SimonL | 16 November 2009 - 7:13pm

Two comments...

I have a sneaking suspicion that this 'globalisation business' that seems so fashionable at the moment means that economically viable cities/regions are sucking in more and more money/talent/work - leaving people outside those regions with a couple of choices:

1. Pay outragous property or commuting prices to get to where the work is OR
2. Get a job in the local, provincial branch of McDonalds for minimum wage plus a few quid

And if commuting into the viable region is outwith your means because your job fails to attract a sufficient salary (leaving you less than enough to live on after you've bought your season ticket) then tough cheese.

The knock on effect is a marginalisation of little provincial towns that were fairly buoyant around 30 years ago but look run-down and stuffed with charity shops/pound shops these days (I'm thinking from a Scottish perspective here of places like Banff, Dumfries, Wick - local centres off the usual tourist route that just seem to have lost their raison d'etre in the last 2-3 decades) ... Just a thought ...

0
Glenbervie | 16 November 2009 - 7:21pm

Portsmouth Harbour Station

Is my local station. It is the end of the line. Get on there, you get a seat. Portsmouth, and particularly Gunwharf, is marketing itself thus. Live five minutes from the station, have a comfy seat every day for the commute to Waterloo. And, coming home, if you nod off, you can't sleep through your station.

And for anyone travelling Intercity.. megatrain.com

Cheapo off-peak tix.

0
Lenny Law | 17 November 2009 - 12:35am

We've possibly been on the same train at least once

I sometimes have to work in Chippenham (Methuen Park) and use the service to and from Reading at least 3 times a month.

Next time I'll carry a copy of the latest issue. Password will be 'Grateful Dead?'

0
Beezer | 17 November 2009 - 10:08am

There's an absolutely, ahem, first class book about trains..

..entitled Parallel Lines by Ian Marchant, published by Bloomsbury. Actually it isn't about trains, it's a fascinating cultural and social history of the British railways, written as a travelogue - funny erudite and hugely entertaining.

0
Prestonia | 16 November 2009 - 6:56pm

Absolutely.

Ian Marchant writes like a dream. I lent my copy to someone and I want it back. His new book, Something Of The Night is out soon.

I've said it before but he is very Word-y. Wordesqe. Wordular. Whatever. He'd fit in well round these parts.

0
Lenny Law | 17 November 2009 - 12:37am

That is a great book...

Re-read it a month or so ago. Loved the bit when they break out the spliffs on some god forsaken station with no roads in mid Wales.....

0
Six Dog | 17 November 2009 - 11:36am

Definitely..

..a great candidate for Word to the Wise. He's not exactly public eye, but he should be.

0
Prestonia | 17 November 2009 - 11:46pm

Overcrowded trains?

Don't think we can complain really...

0
Gauntlet | 16 November 2009 - 6:58pm

That's the Alton train I was on, yes

You've got a photo of the regular carriages - First Class was more like the Marx Brothers Stateroom in "A Night At The Opera"

0
el hombre malo | 16 November 2009 - 7:02pm

Which is the quiet carriage?

...

0
Glenbervie | 16 November 2009 - 7:08pm

This India?

Little Miss Pogs currently travelling through India with her beloved had this to say about her first train journey there...
"The station itself was a pleasure even though it was extremely busy - we were pointed to our platform with ease, and even our carriage number. Everything is clearly signposted and even our names appeared on a printed sheet on the doorway.
We sat in the most comfortable seats, with plenty of leg room even for [her beloved]. and we were then given a bottle of water, 2 cups of tea, biscuits, a full meal and a paper (which on a 4.5 hour train is incredible!all for about 6 pounds)."

0
gollywollypogs | 17 November 2009 - 12:32am

Yes, that India

Little Miss Pogs obviously isn't travelling Unreserved 2nd Class, which is the way most Indians do it. Having said that, at the air-conditioned sleeper end of things, life is pretty comfortable.

Last year I travelled to Tehran from London by train - it took a week. The last three were in a beautifully comfortable sleeper across Turkey from Istanbul, including a section where the entire train was loaded onto a ferry to cross a lake. The cost? £60. Mind you, it was 12 hours late getting into Tehran after mowing down a pedestrian just outside Tabriz...

0
Fraser Lewry | 17 November 2009 - 8:56am

Ah, my mistake


1
Gauntlet | 16 November 2009 - 7:08pm

good find!

0
el hombre malo | 16 November 2009 - 7:25pm

How do they work out the ticket prices?

I probably travel into London once a month for business from Didcot at peak times and always get a 1st class ticket to ensure a seat and 1.5 hours extra working time in an otherwise crowded train.

The last four occasions I have travelled I have been sold a return ticket to Ashford in Kent as this is £8 cheaper than the equivalent ticket from Didcot to Paddington!

Bizarre.

0
Uncle Wheaty | 16 November 2009 - 7:52pm

I think they consult the layout of internal organs

scattered across the track from sheep that have wandered through the shockingly crap fencing the so-called organisation responsible for the tracks have allowed to deteriorate to the extent that they often hardly exist.

0
Vulpes Vulpes | 16 November 2009 - 8:16pm

Such is the madness

that were your ticket to be inspected and you let slip that you were only going as far as Paddington, they'd probably slap a fine on you.

0
Carl Parker | 16 November 2009 - 11:29pm

there's a ticket that costs over £1000

from Cornwall to Scotland - according to The News Quiz (I think) - which I find rather staggering. I know no-one pays that unless very unfortunate or in the case of a dire emergency, but still...

0
badartdog | 16 November 2009 - 8:56pm

Indeed

Newquay in Cornwall to Kyle of Lochalsh where the bridge goes over to Skye - first class return, not booked in advance, £1,002.00 (via Birmingham and Inverness) ... journey one way takes 20-and-a-half hours but if you want a sleeper berth for the overnight bit it's extra ...

0
Glenbervie | 16 November 2009 - 9:40pm

more still

if you want to avoid Birmingham.

0
badartdog | 16 November 2009 - 10:15pm

here's what I don't understand

why I have to pay 100% fare for 90% efficient network. I travel almost everywhere on public transport and I can't see it getting better anytime soon regardless how much I pay. This Sunday morning I got 9 am train and of course it was late and over crowded and yet unlike every other service I buy there is no recompense for this. The lack of any central coordination is the main problem.
Oh and don't get me started on closing down the system on Bank holidays .

I sort of think it comes down to this sandwich some cretin was busy labelling a ham and cheese sandwich "limted edition" all the while the GWR train I was on (on a line that been open for 150 plus years) was 40 mins late because the points weren't working. Of course you can't claim any money back unless you 2 hour journey is 3rd longer than it should not merely 25 %.

What fresh hell is this....

0
Chris G | 16 November 2009 - 10:18pm

Hope you didn't eat it

Its 6 months out of its use by date. What's wrong with eat by anyway? No one actually uses a sandwich do they?

0
Leedsboy | 16 November 2009 - 10:24pm

it was in March ;-)

and what's wrong with making a sandwich there and then with some bread and cheese.....

0
Chris G | 16 November 2009 - 10:27pm

If you are subject to the monstrous calamity

that is rail travel in the UK on a daily basis, can I urge you to COMPLAIN, COMPLAIN, COMPLAIN, in writing, in triplicate, with copies to all of the consumer affairs activists you can think of.

In the 12 months I recently spent 'enjoying' the 'services' of the inexcusably poorly named FGW, I wrote a letter of complaint at every viable opportunity. I think I wrote 7 in one year. For the trouble of doing this I received £75 in compensation. Not much, in the grand scheme of things, but at approximately 15 minutes per letter (after the first one, the rest were variations on a theme, tempered by the level of anger I felt on each occasion, and varied by dint of my reactions to the varying excuses peddled by the hapless staff) that's about 1 and three quarters of an hour's work.

I was making around 10 times the national minimum wage just by complaining to FGW.

Says it all, really.

0
Vulpes Vulpes | 16 November 2009 - 11:14pm
Uncle Wheaty | 16 November 2009 - 11:31pm

possibly...

... the worst chat-up line i've ever heard

2
Glenbervie | 17 November 2009 - 12:28am

Are you interested?

Or a meringue?

0
Uncle Wheaty | 17 November 2009 - 12:32am

If I remember, when I finally get home from the

Godforsaken maze of poorly signposted roads that is Northampton, (ducks) I will post a Divshare link to the blueprint.

I had to drive here, as the National Rail Enquiries website suggested that my route from Chippenham to Northampton would be as follows:

Chippenham to Paddington
Paddington to Euston
Euston to Northampton.

Day return standard fare during 'peak' hours?

£148.

FFS.

0
Vulpes Vulpes | 17 November 2009 - 7:32pm

Hang on a sec, grumpy people.

The rail network is now shifting more people than it has for decades. It is trying to make up for terrible underinvestment in all those decades of, yes, state ownership. Thousands of bits of ancient, rickety and dangerous bits of rolling-stock have been binned. We now travel in nice, fast, safe, quietish, air-conditioned trains with bogs which aren't always clogged with turds. The food is not now the joke it once was. There are power sockets. There is Wi-Fi.

Perhaps, once the rail network has been dragged up to scratch, prices might fall a bit. But we have to look around and think a bit. Trains can only be so long, only so many can travel on the same tracks. They will be crowded at peak times. So will the roads. Such is life.

2
Lenny Law | 17 November 2009 - 12:49am

I'll second that

Everyone moaning that the trains are always late? Well, train punctuality is now at its highest level since the last days of British Rail, except now there are twice as many trains. The UK runs more trains on a daily basis than much bigger countries such as France, Spain and Italy. When people mention the trains are always on time in Japan, it's because Japan built their rail network relatively recently, run less trains on it, and don't have a mixed-traffic network, i.e. each line only has one type of train on it, ergo no chance of getting stuck behind a slower one. There's freight, slow trains and fast trains sharing lines due to space constraints on the UK network.

Moaning about shutting down the network at weekends? Well, the railway was built during the Victorian era so funnily enough, it needs upgrading pretty damn often. The reason you haven't heard about any major rail accidents in a while is because there haven't been any. That'll be due to all that engineering work everyone hates.

Moaning about overcrowding? I commute to London daily and rarely get a seat for my 40-minute journey - it sucks. However, I realise that at most busy London stations between 8 and 9, there's a train arriving around every two minutes, so on the approach to stations such as Waterloo, Paddington and Liverpool Street, the network is pretty much full to capacity. Major investment is the only way to combat this, hence schemes such as rebuilding London Bridge station and CrossRail.

Yes, the rail system is far from perfect, but I'd be extremely surprised if people are having a worse experience overall now compared to the days of RailTrack.

1
Joe R | 17 November 2009 - 10:16am

I agree

And as someone who's travelled on commuter trains in Japan, the carriage congestion we get so annoyed by is really nothing compared to what they put up with.

2
Fraser Lewry | 17 November 2009 - 10:33am

this is nonsense

hanging of the roof of a train in india is worse than the over crowding in London. The overcrowding in the London however is still unacceptable and unpleasant. As for shutting down the system at weekends I know why it's done I am just hacked off that if like me you don't have car your free time (which i value greatly) is wasted and having travelled on public transport all my adult life I don't see it improving. We wil still have bus replacement services 10 years from now, my time which I can't get back will still be wasted. I will be heading to yorkshire for xmas soon and I will bet anyone a beatles box set that that journey will contain one incredibly tedious annoyance and some form of unplanned extra expense.

0
Chris G | 17 November 2009 - 11:09am

Engineering works will always be necessary

but a lot of the ones currently done are due to the failings of RailTrack (i.e. contracting out all maintenance work and not actually having an idea of what had and hadn't been maintained), therefore in ten years' time, there should hopefully be fewer disruptions than now.

As for overcrowding, trust me, I know how annoying it is. However, it's partly due to the improved reliability of the trains that we have overcrowding. I'd be intrigued to hear your solution for this "unacceptable" problem.

Oh, and it's little consolation, but if you're in a train accident, it's much safer to be in an overcrowded train than a half-empty one :P

1
Joe R | 17 November 2009 - 11:23am

Just curious: why is my point "nonsense"?

Congestion on commuter trains is much worse in Japan (my point didn't mention India), where it also features the frequent - and tacitly accepted - molestation of female travellers.

1
Fraser Lewry | 17 November 2009 - 11:26am

maybe nonsense was the wrong word

but poor service elsewhere in the world is no excuse for poor but not as poor service here. I am just hacked off with the jam tommorow attitude we have to put up with on the trains and tubes. The solution is better planning in britain generally ie better planeed communities we have looked at things in isolation for too long. this would include Better quality higher density urban housing, local areas which meet our needs better, sensible investment in transport. Take the tube for example presumably to raise relatively small amounts of income they have spent ages installing video advert screens (screwed often onto unpainted grubby walls) time which could have been spent on improving the things passengers care about and pay for . Or take my local station that removed the benches for 3 months but installed an indifferent coffee bar. Oh I still can't use oyster for pay as you go on overland trains.
I just wnat to make the point that I want a good train system (puctual, clean, safe undercrowded) today not in some mythical time in the future oh and if it's affordable that would be nirvana!

0
Chris G | 17 November 2009 - 11:41am

I think that's a bit idealistic

Everyone wants those things you mention but - sorry to use rubbish business-speak here - I think you're asking for people to be proactive rather than reactive. It's a nice idea, but, as previously mentioned, underinvestment and not enough planning before privitisation means playing catch-up.

Also, it takes ages to build major infrastructure. Take CrossRail, for example, it's been in development for a few years and won't be ready for another seven or so. In that time, things change in terms of how people use trains more than you or I could ever predict.

1
Joe R | 17 November 2009 - 11:56am

without idealism

the railways wouldn't have been built (it was a major punt in 1830's). I reinterated my ideals because I always fear the people running the railways have forgotten them and think what I really want is limited edition sandwiches and to sit on a coach when I bought a train ticket.

0
Chris G | 17 November 2009 - 12:04pm

Well...

seeing as lots of the rail industry is based in London, I'd imagine lots of the employees commute too and thus feel your pain!

Also worth noting, whilst train operating companies give massive discounts to their employees, the people who maintain/run/improve the network pay full whack for their journey to work.

1
Joe R | 17 November 2009 - 12:16pm

Doubt it.........

In my experience (through old LT and TfL), the employees and most contractors are either on free tickets, 75% discount and qualify for seats in first class.

0
Six Dog | 17 November 2009 - 1:28pm

I wasn't talking about TfL

I meant those who run/maintain/upgrade the infrastructure of the national rail network.

1
Joe R | 17 November 2009 - 1:56pm

Same

All Railtrack/NR/ATOC etc employees are offered the same benefits if memory serves.

0
Six Dog | 17 November 2009 - 2:09pm

I speak from experience

they're not!

1
Joe R | 17 November 2009 - 2:26pm

Also speaking from experience

From a slightly different branch of the industry, it depends on your contract and when you started. A colleague of mine who has 20 years in the industry on me has quarter price rail travel anywhere anytime, although if the train is busy he has to give up his seat and go and sit with the driver! I have a travel loan that gives me a quarter price season ticket between my home station and Paddington. I can use it anytime I like but only on that route.

0
SimonL | 17 November 2009 - 3:07pm

My father worked for British Rail back in the 1960s

and he (and all his family) had special passes that provided (I think) quarter-fare travel anywhere on the network.

I remember regularly travelling Worcester to Malvern on a child single for (I think) 1/6 :-)

0
stimpy | 18 November 2009 - 9:48am

I will never ever

moan again about my 50-60 minutes long drive to work. OK, I go through Hounslow West and Hayes but my God it's got to be better than the train from what I've read here.

0
Dave Amitri | 17 November 2009 - 12:57am

The rest of Europe can get it right

So why can't we? Scandinavia, Germany, Austria, Italy all have excellent and reliable train services even in the extremes of weather. Tickets don't cost the earth and they are kept in a clean usable state. We get graffiti, leavings of meals, newspapers and litter, cancellations and regular fare hikes that do not reflect a better service. A ticket does not guarantee you a seat and if you commute it's invariably a crammed cattle truck. We are being encouraged to use public transport rather than our cars yet there is little advantage in doing so, which is why motorists are now being screwed with higher fuel and congestion charges.

0
Baskerville Old Face | 17 November 2009 - 10:26am

See my comment above

All the countries you've mentioned run far fewer rail services than the UK on a daily basis. Therefore, British trains run to tighter schedules and sometimes a train isn't cleaned thoroughly so that it can run on time. What would you rather have, a slightly grubby train on time or a sparkling clean one which was late and caused a domino effect making several other trains late too?

Overcrowding? Not much space for extra trains (I'm talking peak-time services into Central London here) and over the next few years, many more trains will be lengthened.

1
Joe R | 17 November 2009 - 10:53am

Joe are you the Fat Controller

or pete Waterman?

0
Chris G | 17 November 2009 - 11:10am

Look

I've put on a few pounds recently but there's no need to get personal - of course I'm not Pete Waterman!

1
Joe R | 17 November 2009 - 11:23am

admit though

this is your latest book.

0
Chris G | 17 November 2009 - 11:55am

They're not always right

I've travelled a far bit on the French and Italian railways and all is not rosy. What they, and most of the rest of Europe, do better than us, is long-distance, high-speed rail. But this comes at the expense of local services, which are like something out of British Rail in the 1980s - slow, uncomfortable, grubby trains which seem to be delayed as a matter of course. The trains on which I get to work in London from Kent, by contrast, are modern, clean, comfortable and reliable.
Britain, and especially South-East England, is a small, crowded, geographically awkward place for railways. If we want high-speed services to match the Europeans, it's going to take money, a lot of money, and the country's not exactly flush at the moment. I think it would be a worthwhile investment, but I'm not sure most people want to pay higher taxes to make it happen.

0
David Cooper | 17 November 2009 - 11:42am

Nobody has ever satisfactorily explained to me...

... how it can possibly be cheaper to fly almost anywhere in Europe than it is to take the train from London to (say) Bristol. Rail pricing (and its Donnie Darko-like complexity) is an outrage, especially for the poor level of service we get.

And (for our London-based readers) don't get me started on the tube...

0
Metal Mickey | 17 November 2009 - 10:46am

I'll have a go

Airlines run very complex ticket sales models. Each flight is in the booking system and each flight has an allocation of different fare classes. So, there may be 15 different economy fare types with different restrictions. Some, a small number, will be there to allow them to advertise a £10 fare (but there may only be a small number of those). You pay more for tickets when there is demand for the flight (a football match that day, holiday season, Monday morning or Friday afternoon for example) and you pay more at the last minute, especially if you want a flexible ticket (i.e. one you can change).

So my last flight to Denmark was in the region of £500 return. That was bog standard economy but it was a flexible ticket that was booked a couple of days before I needed to travel. Had I booked it 2 months in advanced and took the risk that my plans wouldn't change, I could have got it for around £200. Full fare may have been more than the £500 I paid.

Compared to air travel, rail travel pricing is less complicated. But it is still very complicated. I think the other problem is that travel agents have taken some of this complexity out of flights traditionally. This is not the case in rail travel.

The problem is that people compare an expensive rail ticket with a cheaply advertised flight. I always find air travel and train travel to be expensive - as is car travel.

1
Leedsboy | 17 November 2009 - 3:23pm

Nice work, sir

I can't say I'm entirely convinced, but it's a valiant effort.

0
Metal Mickey | 17 November 2009 - 5:30pm

Astonishingly enough..

..you could get from Bristol Temple Meads to Paddington faster in 1976 than you can in 2009.

0
jimmymack | 17 November 2009 - 12:44pm

Have you considered

that this may be because of there are more trains on the network rather than the actual speed of the train?

1
Joe R | 17 November 2009 - 1:22pm

It was explained to me that when the current trains

were introduced (1976?) they weren't speed limited whereas they now have limiters and black boxes to ensure drivers keep within certain limits.

(Caution: I still don't know what I'm talking about)

0
stimpy | 17 November 2009 - 1:48pm

Well, there we go

the reason is trains are now sticking to the speed limits, which are there for the safety of the passengers - I'd say that's a good deal.

1
Joe R | 17 November 2009 - 1:56pm

No no no.

Trains have to run at predictable speeds so that they dovetail with the trains of other operators when it comes to planning the timetables across the operating companies.

It's to save money.

Nothing to do with passen, er, customers.

0
Vulpes Vulpes | 17 November 2009 - 7:37pm

Well, what's wrong with that

If you know what speed a train is going, you'll know how long it takes to get from one station to the next and it means you can plan it to get as many trains crossing a junction as possible. Therefore, more train services, which as we've established, the country needs.

1
Joe R | 17 November 2009 - 8:31pm

I didn't say there was anything wrong with it,

I was just pointing out that limiting train speeds has more to do with convenience of planning than health and safety.

0
Vulpes Vulpes | 17 November 2009 - 10:49pm

More pain to come

I took part in a "conference" with First Capital Connect management (you email in questions and they answer them on their website in real time) during which it emerged that they are looking at installing advertising boards on trains of the type you see in the Post Office - scrolling crap products with voice over. Predictably the response from "customers" was of the "Congratulations!!! You have found a way of making the completely intolerable even worse" variety.

0
Twangothan | 17 November 2009 - 2:50pm

Whisper it quietly

I like my daily rail commute from rural Cheshire to Manchester a darn sight more than driving in.

Whenever I want to go to a gig in Manchester (where I work), I have to go through a mental cost-benefit analysis - do I love the band enough to put up with 1.5 hours of motorway crawling in a car first thing in the morning (incidentally, 15 mins longer than my normal short car journey, 45 min train, 15 min walk)? When I drive, I arrive frazzled, tired and wound up at all the other drivers. It costs me about £17 for petrol & parking (when I've already paid for my rail season ticket).

I know I'm lucky that I get on the train early enough to generally get a seat, and if it doesn't arrive, our station is open, windswept and deserted apart from potential passengers huddling round whichever commuter is checking the live departure boards on their mobile phone in the driving rain.

But at the moment, for me, it's still better than driving.

0
millymollymandy | 17 November 2009 - 3:03pm

Just heard on the radio that

oyster pay as you is to be in place on the overland by the new year not sure why it's not sooner (for anyone outside of london it makes life easier and crucially cheaper). As usual the downside is they are cutting back on the buses. So back to jam tomorrow.

0
Chris G | 17 November 2009 - 3:11pm

You can sit and eat in 1st Class

cheaper than buying a second class ticket!
I came back from London several years ago with a colleague who hadn't bought a ticket. We sat in a first class carriage and the first class price seemed very expensive but the ticket inspector explained if we bought a second class ticket and ordered a meal (about £6 or £7 then) we would be able to stay where we were.
So we could sit and eat in first class cheaper than just sitting in 2nd class! Amazing.
The state of the carriages on our local trains is disgraceful frayed seats, different coloured materials, smelly, dirty, strewn with rubbish even at the start of the journey. Privatisation into many small operating units simply hasn't worked. Governments have only been interested in how much they can secure for the operating licence without examining the credibility of the business models. It would have made sense to ensure these were sound before awarding the licences.

0
Pinmonkey | 17 November 2009 - 3:43pm

These days, it seems that they allow first class passengers

to take their places in the restaurant car before opening it to second class. Last time I had breakfast on the train (two weeks ago) the waiter seemed to know who were second class passengers and asked them to leave as soon as they'd eaten.

0
stimpy | 18 November 2009 - 9:53am

Trains - on balance

My commute into Manchester from Marple is pleasant enough and has been much more reliable lately. However, the ticket office is being refurbished and is closed and the guard doesn't always get round to collecting money for daily tickets.

At Manchester Piccadilly the ticketless hourdes are then faced with having to join a long queue to buy a ticket from GFS, a private security company with particularly stern faced officers. Everyone is in a hurry and when you show them your ticket they have been known to physically restrain people with intimidating body movements, just short of force.

It is a horrible and humiliating experience.

The journey to London from Manchester and Stockport on Virgin Pendolino trains is excellent. Expensive, but immeasurably better than it used to be.

I agree about Cross Country though, it's wretched. But not as bad as the Arriva Trains Wales service from Manchester to West Wales. Luckily I only ever go as far as Cardiff.

0
Michael Taylor | 17 November 2009 - 5:53pm

Tip for Manchester Piccadilly.........

Use the lifts to exit the platforms - you avoid said nasty GFS ticket officials.

0
Six Dog | 18 November 2009 - 2:30pm

Trains - on balance

My commute into Manchester from Marple is pleasant enough and has been much more reliable lately. However, the ticket office is being refurbished and is closed and the guard doesn't always get round to collecting money for daily tickets.

At Manchester Piccadilly the ticketless hordes are then faced with having to join a long queue to buy a ticket from GFS, a private security company with particularly stern faced officers. Everyone is in a hurry and when you show them your ticket they have been known to physically restrain people with intimidating body movements, just short of force.

It is a horrible and humiliating experience.

The journey to London from Manchester and Stockport on Virgin Pendolino trains is excellent. Expensive, but immeasurably better than it used to be.

I agree about Cross Country though, it's wretched. But not as bad as the Arriva Trains Wales service from Manchester to West Wales. Luckily I only ever go as far as Cardiff.

0
Michael Taylor | 17 November 2009 - 5:53pm

Everyone feeling better now that we've got that off our chests?

Now, about those bloody cyclists...

0
Baskerville Old Face | 17 November 2009 - 7:04pm

The one topic which makes my blood boil

The worst part of my commute is the walk from the station in Manchester to my place of work - because of all the **@@$** *** *!@* ***@!!*%&!** cyclists.

They weave across the pavements at high speed, completely ignore pedestrian crossings and red lights, turn the wrong way up one way streets (when pedestrians are crossing with the "green man") and hurtle round corners at junctions without any indication, other than screaming "get out of the way" as they try to mow down pedestrians. I know they feel abused by the horrendous traffic, but they're like abusers continuing the cycle and as pedestrians, we're the bottom of the food chain and an easy target for their frustration. I'm with John Peel - urban cyclists are scum.

There, feel better now (and I still like trains).

0
millymollymandy | 17 November 2009 - 8:19pm

Hint.

Use an umbrella.

1
Vulpes Vulpes | 17 November 2009 - 10:47pm

You may be interested

in the heated debate on a previous Word thread:

http://www.wordmagazine.co.uk/content/reasons-why-i-hate-cars

0
DougieJ | 18 November 2009 - 4:35pm

Speaking as one of the scum

I cycle from home to the station and from Kings Cross to the Tower every day, not using a polluting congestion adding car or the vile Circle line. I don't do any of the things you mention, though I do see people who do. Cyclists riding like that inevitably end up having accidents and ultimately sadder and wiser. I'd say they are in the minority. The only accidents I've nearly had are when fat City boy tossers lurch off the pavement into the road directly in front of me. Sadly, flattening them would also cause me to have a accident so this option has to be passed in favour of rapidly applied brakes.

0
Twangothan | 18 November 2009 - 8:15pm

I know, I know

I hate myself for getting wound up by them (the one thing I can't tolerate is intolerance...).

There are lots of lovely cyclists around, they have a dreadful time with the Manchester traffic, I'm polite when I'm driving behind them on my 3 mile rural trip to the local station - but I'm sensitised to them now and start to flinch any time I see one heading my way. Maybe the nice ones should all carry a copy of Word sticking out of their backpacks?

0
millymollymandy | 19 November 2009 - 2:49pm

And wear a Yes t-shirt

I admire cyclists, braving the traffic and weather every day. But all those sodding taxi drivers...taking people to catch those bloody trains!
(see beginning of thread and round we go again...)

0
Baskerville Old Face | 19 November 2009 - 11:25pm

What we need to sort out the trains

is to pay more tax so we can collectively invest in our national infrastructure. That should do it.

0
Vulpes Vulpes | 17 November 2009 - 7:39pm

There's no need for that kind of language!

Mr Lewry, Mr Lewry, please sir, please sir!

0
Douglas | 17 November 2009 - 9:21pm

A Former Anorak Writes

Anyone remember the mighty Deltic engines? Well, they weren't that mighty as they were over engineered with twin engines, but still made a creepy electric hum. Great to see them pulling in and out of Kings Cross in the seventies, as I sat in Mark 2 compartment carriages with a flask of coffee, corn beef sarnies and a copy of Melody Maker to read on the journey home. Breakdowns and delays often expected, I don't think the rail network has really improved since then, just more boring looking Arriva multiple unit trains everywhere.

0
David Wright | 18 November 2009 - 2:13pm

A *former* anorak?

Are you QUITE sure about that?

0
stimpy | 18 November 2009 - 2:37pm

I think "Lapsed" is the better term

as in lapsed catholic or methodist *yes that's my flask of weak lemon drink you can see poking out of my rucksack*

0
Chris G | 18 November 2009 - 2:52pm

Train Spotting

Lapsed for sure, trains never leave you. My Grandfather was a staion master, so I suppose trains run in the blood as it were.

0
David Wright | 18 November 2009 - 4:06pm

Disclaimer:

I'm not entirely au fait with this subject, but I would suggest that the problems with the rail network are possibly similar to those of British industry in general, i.e. the infrastructure was not bombed into oblivion during the war to the same extent as it was on the continent.

This point was raised in a recent BBC4 programme I watched about Clyde shipbuilding. After the war, the industry experienced a mini boom, as the yards were in a fit state to carry on as before with the existing machinery. However, this was a pyrrhic victory, as other countries had no option but to start from scratch with state of the art equipment and therefore soon overtook us. I imagine the same point applies to the rail industry.

Another factor that any large civil engineering project must struggle against in the UK is the stringent planning process. I can’t quote any evidence to support this, but I get the impression this does not apply to anywhere near the same extent on the continent. There, as I understand it, local concerns are secondary to the perceived national interest.

0
DougieJ | 18 November 2009 - 4:53pm

"local concerns are secondary to the ... national interest"

in this country too, especially where the 'national interest' is represented by the current year's budget for trackside improvement and your shareholders are expecting some sort of dividend.

At the back of our village the main line from London to Swansea runs through in a cutting on its way to the Sodbury tunnel and the edge of the Cotswolds. The road to the next village crosses the line here, over a bridge that has been falling down for decades. Railtrack say the bridge is the responsibility of the local authority, and the local authority says it's a Railtrack issue. Ah, say Railtrack, it might be ours actually, but sorry, there's no money left this year for repairs.

Next time you hurtle through South Gloucestershire at 90 m.p.h. look out for our bridge and cross your fingers it doesn't shed another brick just as your train flashes underneath. Reflect on the sense of railway privatisation as you do.

0
Vulpes Vulpes | 20 November 2009 - 2:32pm

In fairness to RailTrack

they haven't existed as a company for 8 years ;)

0
Joe R | 20 November 2009 - 4:20pm

I'm sure that Network Rail

are far, far worse than the sorry shower from which they were formed.

Good spot. I get so incandescent (not quite luminous though) with rage thinking about how incompetently the issue has been dealt with, I travel back in time to when the issue first raised its ugly head. By shedding bits onto the line.

0
Vulpes Vulpes | 20 November 2009 - 8:26pm

Gorgeous new station, where 1000s of people work, and no trains

Edinburgh Park Station sits at the edge of the Gyle, on Edinburgh's western edge. Thousands of people work there, and every morning and every night there's traffic gridlock as people try to drive in and out and try to find places to park.

There are two railway stations, one on the Fife line, the other, Edinburgh Park, on the main line between Glasgow and Edinburgh. It's big, spankingly modern, and well served by footpaths for access to the many huge businesses (RBS, HBOS, BT, NHS all have HQs there).

Trains run between Glasgow and Edinburgh every 15 minutes in each direction, and whizzzzzz! straight through Edinburgh Park, without stopping.

I've sought in vain for an adequate explanation of this, and the only explanation that I have had offered is:

The train operator refused to stop there, because the government wouldn't allow them to increase the total end-to-end journey time

Some people just need a slap eh?

0
Lucky Tiler | 20 November 2009 - 3:27pm

well...

i suspect that edinburgh park commuters would be well served by the edin-glas train at peak commuting times, then the station would be fairly quiet between 9am and 4pm or thereabouts (handy for the corporates and the bankhead industrial estate but a bit of a schlep to the shopping mall) ... the idea that the train couldn't stop for (?) 3 mins to unload a bunch of commuters seems bonkers to me, but it would probably mean the peak time trains on that line (in and out of edin) would be utterly rammed with a whole new category of punters ... also, since there are trains running every 15 mins already, i can't see how any more could be run on that line without some *very* precise timings...

when i sat down to think about *the trams*, wondering why a branch line into the airport wouldn't be cheaper/better/more convenient, i guessed it would be the same problem (land purchase notwithstanding) - that branching off one of the main lines in the west of the city into the airport, and running extra trains every 15 mins or whatever from waverley, would be a logistical nightmare? (although i'd love someone to tell me i'm talking crap) ...

1
Glenbervie | 20 November 2009 - 8:55pm

Not crap by any means

But isn't it sad to hear ourselves agreeing, effectively, "they won't provide that service because too many people would want to use it".

0
Lucky Tiler | 24 November 2009 - 9:27pm

lack of coordination

tonight my time was frittered away by muppets. The trains from new cross to Charing Cross weren't running ( i needed to get the BBC) fine change at London bridge and get the Jubilee line wrong that was stopping at waterloo!! so a journey of 35 mins took 1:15 plus.
Problem no coordination why close both overland and tube in the same area and where was Boris et al coordinating and banging heads together? But boris et al will around come Jan 1st to increase the fares for this 80% trave system. It's aload of cock.

0
Chris G | 23 November 2009 - 1:49am

If you think trains in the UK are bad

(which personally, I don't)...

Then don't come to Sydney. CityRail are monumentally incompetent. I could go on at length about this, but suffice to say that they aimed to have OysterCard style ticketing installed for the 2000 Olympics. 10 years later, they've just scrapped their progress on trying to get this to work and have started again from scratch.

Punctuality, cleanliness of trains and overcrowding are MUCH worse than the UK, and tickets are frequently more expensive. A one day travelcard is about twice the price of its London equivalent.

0
Nick | 23 November 2009 - 3:49am
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